At FXM Properties, we strive to provide exceptional service and ensure client satisfaction. Below is our Refund and Cancellation Policy:
1. Consultation Calls
Free introductory calls can be rescheduled or cancelled at any time at no charge. For any paid consultations, cancellations must be made at least 24 hours prior to your scheduled appointment to receive a full refund. Cancellations made after this time may be subject to a cancellation fee of up to 50% of the service fee.
2. Managed Lettings & Compliance Services
For ongoing lettings management and compliance management services, you may cancel at any time with 30 days’ written notice. Fees already incurred for work completed up to the cancellation date remain payable. For project management services (refurbishments, HMO conversions, EPC upgrade works), cancellations made before work commences receive a full refund of any deposit paid, less costs already incurred with third parties. Once a project is underway, fees for work already completed are non-refundable.
3. Booking and Payment for Events or Webinars
For any paid events, webinars, or training sessions organized by FXM Properties, cancellations made 7 days before the event will receive a full refund. Cancellations after this period may result in a 50% refund, depending on the circumstances.
4. Non-Refundable Fees
Certain fees, such as application fees, property deposits, or other administrative costs, may be non-refundable. These will be clearly outlined at the time of booking or agreement.
5. How to Request a Cancellation or Refund
To cancel a service or request a refund, please contact us at our Contact Us page with your details. We aim to respond within 3-5 business days.
6. Changes to the Policy
FXM Properties reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page.